Returns PolicyWe want you to be totally satisfied with all products purchased from Diesel Care's Online Diesel Store.
If you are not totally satisfied with your purchase choose the most convenient option from our Returns Policy below.
1) Taking it to a Diesel Care storeThe easiest and quickest way to return your item(s) is to take them to your local Diesel Care Store for a replacement or refund or repair along with your copy tax invoice as proof of purchase.
The store manager will happily address your concerns and if necessary refund, replace or repair the item. Please ensure you have your copy tax invoice with you as proof of purchase.
For details of your nearest store, please visit http://www.dieselcare.com.au/contact or telephone 1800 880 150.
2) Sending it back to the Online Store.WE WILL PAY THE RETURN FREIGHT FOR ANY FAULTY ITEMS (I.E. If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or IS covered under warranty from the manufacturer) OR INCORRECTLY FILLED ORDERS ONLY.
We will happily address your concerns and if necessary email a Returns Authorisation Notice to you. Items returned without a Returns Authorisation Notice cannot be processed.
When you receive this email, simply print out the returns note and place it in your parcel with the item(s) you wish to return. Please package your item(s) securely, using the original outer packaging where possible.
Return by either Post or Courier will depend on the size and weight of the item you wish to return. We will inform you which means is necessary when you contact us about your return. If the item(s) can be returned by post please take to any Australia Post outlet. Ensure item(s) is securely packaged and labelled with the return address provided on the Returns Authorisation Notice.
If we advise that the item(s) require collection by courier please call us on 1800 880 150 and arrange a suitable time for collection. Ensure item(s) is securely packaged and labelled with the return address provided on the Returns Authorisation Notice.
We will endeavour to send you a replacement or refund your payment within 14 days (excluding shipments to remote locations), providing your Returns Authorisation Notice is included with the item(s) returned.
THANK YOU FOR SHOPPING WITH Diesel Care